Ever wondered how Pythian is kind of like a fire truck?

Posted in: Business Insights

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I have.

Coming from the world of selling fire trucks I’m used to selling necessary solutions to customers in need. The stakes are high. If the truck doesn’t perform best case scenario it’s a false alarm. Worst case scenario someone, many people, die.

Let me tell you a bit about fire trucks.

A lot of people think that a fire truck is a fire truck. That there is some factory where fire trucks are made, carbon copies of one another, varying only in what they carry – water, a pump, a ladder. That’s not the case. Every truck is custom engineered, designed, and manufactured from scratch. Things can go wrong. In a world where response time is everything, you don’t want something to go wrong. Not with the fire truck. Not when everything else is going wrong. Not when someone is trapped in their vehicle. Not when a house is burning down.

For the past five years I have been selling disaster management systems. There has been a clear, immediate, pressing need from my customers. I loved the urgency, I fed off that energy, helping people in charge of saving lives come up with solutions that help them do just that. When first walking into Pythian, I didn’t understand the importance of data, I didn’t comprehend the stakes. But they are present and the analogy can be made.

Pythian’s services are like a fire truck.

Data is like your house, your car, your life. When your business is dependent on your data and your data fails, your business fails. Data failures are serious. Downtime causes huge revenue losses as well as loss of trust and reputation. Identity theft, loss of security, these disasters are pressing threats in our digitized society.

Pythian’s FIT-ACER program is like your Fire Marshall.

We don’t just prepare for disasters, we help prevent them. Modeled after the Mayo Clinic’s patient checklist, Pythian’s FIT-ACER human reliability check acknowledges that no matter how intelligent our DBAs are (https://www.pythian.com/experts/) they can still make mistakes:

FIT-ACER: Pythian Human Reliability Checklist

F

Focus (SLOW DOWN! Are you ready?)

A

Assess the command (SPEND TIME HERE!)

I

Identify server/DB name, time, authorization

C

Check the server / database name again

T

Type the command (do not hit enter yet)

E

Execute the command

R

Review and document the results

We don’t just hire the best to do the best work, we hire the best, make sure they’re at their best, check their best, and apply their best. Every time we interact with your data we do so at a high level to improve your system, to prevent disaster.  And we answer our phones when disaster hits.

The average response time for a fire crew in Ontario is 6 minutes. The average response time for Pythian is under 4.

Take it from someone who knows disaster,

Pythian’s the best fire truck around.

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