Account Locked – How to Access My Oracle Support?

Posted in: Technical Track

The error message I received this morning trying to login at was:

Your account has been locked for the next 3 hours due to too many invalid login attempts. Please try again later.

This was odd — I think I used the right password and I only did it once. Oh well, SSO on has been behaving strangely these days (and I’m not even talking about availability of itself).

Fortunately, there was a simple solution for this thanks to Simon Haslam who provided solution on Twitter. All you need to do is to use “Forgot password” functionality — this will do both, reset your password and unblock the account. The latter is a surprising side-effect for me and that’s why I didn’t even think about resetting my password in the first place.

Now, why would I blog about such a seemingly irrelevant issue? Since My Oracle Support (formerly Metalink) migrated to Single Sign-On integrated with, you can’t access your Oracle support without a functioning account. I don’t need to tell you what it means for a production DBA to loose access to Oracle support in critical times.

Update: You won’t be asked to reset your temporary password so you should change it yourself right away — remember that your new password is potentially compromised as it’s been sent using email which is not a secure media. To reset your account password go to your Account and click on “Change Password” in the top-right corner.

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About the Author

What does it take to be chief technology officer at a company of technology experts? Experience. Imagination. Passion. Alex Gorbachev has all three. He’s played a key role in taking the company global, having set up Pythian’s Asia Pacific operations. Today, the CTO office is an incubator of new services and technologies – a mini-startup inside Pythian. Most recently, Alex built a Big Data Engineering services team and established a Data Science practice. Highly sought after for his deep expertise and interest in emerging trends, Alex routinely speaks at industry events as a member of the OakTable.

5 Comments. Leave new

maybe someone has attempted to login with you username on otn? being this on web anyone who knows you username can cause locking of your account … this seem not good

Alex Gorbachev
June 24, 2010 8:07 am

Could be. The SSO logins now are just simple emails. Getting your email address is often a no-brainer. Thus, make sure your password is strong. :)


Wow! It seems someone at Oracle needs a refresher on security basics. Let’s see: denial-of-service vulnerability (your “adversary” could keep your account locked forever); sending passwords (not one-time tokens) via email… Don’t tell me they also store the passwords (as opposed to hashes thereof).
I’d expect more professionalism from Oracle…

Alex Gorbachev
June 25, 2010 9:28 am

Well, I know for a fact that the group responsible for and product development teams have nothing in common really.

However, I’m really surprised how much slack they can afford, indeed.


I had the same problem several days in a row around the same time you wrote about it. Password reset was the answer. Too bad they don’t have a button that gets rid of all that flash.


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