Let’s start with the obvious: Technology has changed a lot in the past ten years. And as technology has changed, so too have the reasons for augmenting your IT department with the expertise of a managed services provider (MSP). Ten years ago, you might have brought on an MSP to help out a short-staffed department or to resolve ongoing tech problems. Today, though, onboarding an MSP makes sense even when your IT operations are running smoothly.
Right now, the greatest potential value of an MSP is seen in two ways. First, a competent MSP frees up your people to focus on your organization’s strategic goals. And second, a truly outstanding MSP will bring even more value by recognizing and recommending opportunities in technology that you would otherwise have missed.
As the title suggests, this blog post is all about persuading you that Pythian should be your MSP. But even if you don’t choose us, this post still gives you a useful checklist for evaluating every other provider you’re considering. Here, I’m offering the top ten reasons for going with Pythian. If your shortlisted vendor can’t match this list, you might want to keep looking.
Reason #10: It’s always daytime for us. Our engineers operate in just about every time zone on the planet. So, if an issue arises for you in the middle of the night, you can rest easy, because the people resolving it will be wide awake and in the middle of their business day. Our global distribution has another benefit. When outages hit cities, countries or even continents, our service to you remains uninterrupted.
Reason #9: We spare you the frustrations of securing global talent. You know how hard it is to recruit top IT professionals. At Pythian, highly skilled experts are in place and ready to support your business.
Reason #8: No provider offers better security. Most in-house IT systems have significant security vulnerabilities. And as recent headlines have confirmed, many MSPs are every bit as exposed. But at Pythian, your systems are accessed through secure jump boxes that are closely monitored. In addition, we’re in compliance with the industry’s toughest standards, including SOC 2 Type II, and GDPR.
Reason #7: Our backup comes with backup. Our experts don’t work alone. They’re backed up by automated systems that provide internal escalation and incident rerouting as necessary. Through high availability and redundancy, Pythian ensures that your issues don’t become disasters.
Reason #6: We’re specialists, not generalists. MSPs typically hire generalists, people who can backfill a range of roles. But the limitations of generalists become clear the moment they’re faced with an issue that isn’t covered in a runbook. At Pythian, we hire experts who are dedicated to the product they’re supporting. So, whether you’re using SQL Server, BigQuery, or Spark, you can be certain that your Pythian resource has a deep understanding of the technology.
Reason #5: And our specialists have even deeper specialties. Products like SQL Server and Oracle have so many features that it’s become just about impossible for any one person to completely master the technology. But that’s not an issue at Pythian. Our team-based approach means that each of our engineers starts with a baseline of expertise before branching into at least one sub-specialty of the product. For example, performance tuning, security, high availability, or complex query writing.
Reason #4: We’re flexible and scalable. Like the cloud itself, Pythian service can expand and contract as needed. We can easily ramp up capacity at your request, and return to a baseline level of support once the demand eases. Also, Pythian contracts are month-to-month, so you have the flexibility to increase, decrease, or cancel your commitment at any time.
Reason #3: We’re experienced in all sizes and verticals. Our clients represent every vertical, from manufacturing, utilities and healthcare all the way to content creation, gaming, and high-tech. We serve clients of every size, from small startups to large organizations in heavily regulated industries. In short, we understand what does and doesn’t work at various scales, and that knowledge is applied across our entire client base. Pythian solutions are never one-size-fits-all.
Reason #2: We’ve been doing this since 1997. We grew up with digital technology and, unlike most MSPs, we have a track record of excellence that predates the cloud. Our 20+ years of experience mean that you can rely on us to support any framework, be it on-premises, hybrid, or fully in the cloud.
Reason #1: Our teams are small, dedicated, and service-obsessed. The best part of choosing Pythian? It’s the knowledge that you won’t have to explain and re-explain your setup to a series of new faces. Your Pythian team is dedicated to your business, and they’re as familiar with your systems as an internal resource. Plus, they’re seamlessly available to you through Slack, Google Meet, or any other tool of your choice.
With Pythian as your managed services provider, your organization gets more than deep expertise in technology. You get the ability to devote your resources and bandwidth to what really matters: The strategic thinking that your enterprise needs to innovate and survive. To find out more about Pythian’s Database Managed Services, click here.